How do I track my order?

After your order is shipped, you will get a confirmation email from us with your unique tracking number.

What is your returns policy?

If for any reason you are unhappy with your purchase we can accept a return up to 14 days from the date of delivery. Please contact us to organise a return.

Please allow up to 30 business days for payment to be processed following our receipt of the goods whose value is being refunded. For more details see our terms and conditions.

What is the expected delivery time of my order?

For accurate delivery timings please visit our delivery page.

Will value added tax (VAT) be deducted from my order?

For all orders placed via the website with a delivery address outside the UK, the 20% VAT will be deducted from the final total prior to payment being taken. However, please note that you may be subject to your country's import taxes and duties.

Can you reduce the cost of my package by marking it as a gift for duty purposes?

Unfortunately we are unable to do so for legal reasons.

I can't access my account online, what should I do?

If you remember the email address you used to register with Wild Bunch, you can reset your password by using the link Forgotten Password. If you don't remember the email address, please contact us.

Is your website accessible to all users?

This website complies with all of the Priority 1 and 2 accessibility checkpoints, as established in the World Wide Web Consortium's (W3C) web accessibility initiative (WAI). The WAI promotes a high degree of usability and accessibility for people with disabilities. The W3C promotes good practice amongst the web community via initiatives like WAI (Web Contact Accessibility Guidelines 1.0).

We have also used XHTML 1.0 and CSS that conforms to specification, as laid out by the W3C because we believe that usability and accessibility must have a solid foundation.